Customer Service

ORDERING & PAYMENT

Order through the website
Use the secure online transaction system.

Payments
We accept Paypal, Mastercard and Visa. Your credit card is not charged until we dispatch your order. Should credit card authorisation be unsuccessful, we will email you. Full payment will be debited from your nominated credit cards before the goods are dispatched to you. All prices listed on this site are in New Zealand dollars (NZ$)
We reserve the right to change any advertised prices. These changes will not affect any order that is submitted before price changes are made.

Right to Refuse
In the interests of reducing fraudulent use of the payment system we reserve the right to refuse or reject any order sent to us.

Shipping / Delivery
It is our policy to ship all orders within 3 working days. If for any reason we are unable to ship your order within this time frame, we will notify you by email. We apply a flat rate of $8 NZ for Airmail shipping anywhere in the world.

Product Availability
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified immediately by email and offered an alternative or given a full refund.

RETURNS, EXCHANGES & REFUNDS

Returns
We want you to be completely satisfied with your order. We will readily accept returns for exchange or refund within 14 days of the receipt of your order. Returned items must be in their original “as new” condition; tags on, unworn and in original packaging.

Just email us and we will send you a return authorization. Then mail the garment to::
• Woolcountry, 51 Cullen Road, Waipu 0582, New Zealand

Affix correct postage. If goods are faulty, we will credit the cost of postage to your account.

Exchanges
If you want to swap your purchase for another size or colour of the same style, we will send it to you FREE DELIVERY. However if you swap your purchase for a different style you will be charged the standard delivery fee.

Refunds
Refunds can be made direct to your Credit Card.

SECURITY

Security
When you purchase items on our website you are automatically passed to Pay Pal’s Secure Gateway for entering and processing credit card information. Pay Pal’s servers utlilise world class web-based security and encryption, your CC details are secured and do not get passed elsewhere.

Website
You may use the content of this site only for the purposes of shopping on this site or placing an order and for no other purpose. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws. Permission is granted to electronically copy and to print hard copy portions of this site for the purpose of placing an order with Wool Country or using this site as a shopping or viewing resource. Any other use of materials on this site including reproduction for purposes other than those noted above without prior consent of Wool Country is strictly forbidden.

We reserve the right to make changes to the website, policies and these terms and conditions at any time.